Dryer Repairs | Boston, Waltham, Andover, Needham, MA

Excellent

Based on 117 reviews

The most incompetent company I have had to deal with. Only gave 1 star because I can’t give zero. Troy is useless as a supervisor. I had an appt set up 10 days ago for a specific day with a 9-12 window. No one ever showed up or called to say there was an issue. I had to call 3 times because no one in the office would return a phone call. Charlie the technician was no where to be found, wasn’t answering his phone. On the 3rd phone call I was offered another appt day and I told them no. I already wasted a day from work waiting on this day and Troy didn’t like that and hung up on me. This was after we had to pay a $75 service call fee. Absolute horrible company and customer service.

Response from the owner:We are very sorry for the missed appointment, lack of communication, and the unacceptable conduct you experienced — this falls far short of our standards. We apologize for the day you lost and the $75 service fee; we will refund that fee and have opened an internal investigation into why the technician did not arrive and why a supervisor hung up. A manager will contact you within two business days to confirm the refund and the corrective steps we are taking. Thank you for bringing this to our attention; we regret the experience and are committed to making it right.

Stephen Zeitler

I have had 2 service calls with Fix It Guy. One with a clothes dryer. They came to my house quickly, found the problem, ordered a part and came back and fixed the prob.Second call was on a refrigerator. Again they came quickly, found the prob and fixed it.They also vacuum ed behind the refrigerator and cleaned the whole area.On both occasions the repair people were great.
Friendly, polite and knowledgeable. I'll continue using them if needed
Stephen Zeitler Needham Ma

Response from the owner:Thank you, Stephen, for the kind review and for trusting Fix It Guy with your dryer and refrigerator repairs. We're glad our team arrived promptly, diagnosed and repaired both issues, and left the area clean. We appreciate your remarks about our technicians' professionalism and will share your feedback with them. We look forward to helping you again whenever you need us.

Miracle Flowers

Fix it Guy was extremely professional and fixed my stove quickly!

Response from the owner:Thank you for the kind review. We’re glad our technician from Fix it Guy was professional and fixed your stove quickly. We appreciate you choosing us and look forward to helping with any future repairs. If you need anything else, please don’t hesitate to reach out.

Laila Sparks

Our dishwasher stopped draining and we needed fast, reliable appliance repair. Their technician arrived on time, diagnosed the issue quickly, and had our dishwasher running the same day. If you need professional dishwasher repair service, I highly recommend them. Affordable pricing, honest diagnostics, and excellent customer service!

Response from the owner:Thank you, Laila, for the wonderful five-star review and recommendation. We’re glad our technician arrived on time and was able to diagnose and repair your dishwasher the same day. We appreciate your kind words about our pricing, honest diagnostics, and customer service. We look forward to helping you again if you need us.

Paul Harty

Very good experience. I just did a search and found them, so that's always hit or miss. In this case, it was a hit. They were responsive, explained what was happening, provided a few options, exactly what i had hoped for. Fridge is working perfectly and saved me a lot of money!

Response from the owner:Thank you, Paul — we appreciate the kind words. We're glad our team was able to explain the options, get your fridge working perfectly, and save you money. Thank you for choosing us after your search, and please reach out if you need anything else.

Scott G. C. Levingston

I very much appreciate the easy access to the sales team; the team's knowledge; the timely phone call updates; and the parts availability no matter the appliance type. Thank you!

Response from the owner:Thank you, Scott. We're glad the sales team's accessibility, knowledge, timely updates, and parts availability met your expectations. We’ll continue to provide prompt communication and stock the parts needed for all appliance types. We appreciate your trust and kind feedback.

Elder Rivera

Response from the owner:Thank you, Elder, for your positive feedback! We appreciate your support and are here to assist you with any appliance repair needs in the future. Your satisfaction is our priority!

Loretta Hubley

Fix It Guy stuck with me even when a part took very long to get.

All workers are very courteous.

Response from the owner:Thank you, Loretta, for your kind words. We appreciate your patience and are glad our team could assist you. Your satisfaction is our priority, and we look forward to serving you again.

Dana Nelson

Great work and fast turnaround!

Response from the owner:Thank you, Dana! We appreciate your positive feedback and are glad to hear you were satisfied with our service. Our team is always here to provide quick and reliable appliance repairs.

Ron Jean-Louis

Appliance Repair Done Right! Tech showed up on time, diagnosed and fixed my microwave, then offered easy and practical tips on how to maintain it in good condition. Courteous and professional during the entire visit. I highly recommend this company for any and all appliance problems.

Response from the owner:Thank you, Ron, for your fantastic review! We're thrilled to hear our technician provided timely service and helpful maintenance tips. Your recommendation means a lot to us. We look forward to assisting you again!